Returns or Replacements
How do I return or get a replacement pair?
We will respond immediately to resolve any issues that you may have with your order, asking only that you notify us within three days of receipt of your order if there is a problem.
Due to spamming, we have elected not to make our telephone number public. Please contact us through our 'Contact Us' page with any questions or problems to be resolved. If your issue cannot be resolved through email or if you prefer to speak with a representative, please include a phone number and day/time to contact and we will call you, or we will send our number for you to use. Please see the 'Contact Us' page for contact details.
Our priority is to resolve any issue at no additional cost to you. If you should need to contact us about an order, please provide the Order Number (Available on the shipping receipt or in your account information online) and the details about the issue. If an order is received damaged, please also include photos if possible to help us determine where and how the damage occurred. If your order has not arrived and you have attempted to track it online, we will investigate further with the warehouse before shipping a replacement.
If you receive what you ordered but would like to make an exchange for some reason, please provide us with details about what you would like to do. In this case, you will be responsible for all shipping costs. Please do not send any items until you have obtained a Return Authorization Number (RAN) and Ship To address from us. All items must be returned in original condition, with all tags and wrapping. When we receive your item(s) we will ship your replacement(s).